Terms of use

CueMonkey is made and sold by Groovy Milk LLC, a limited liability company formed in the State of Maryland, United States, at 11101 Resort Road #194, Ellicott City, MD 21042, United States. In these terms, "we", "us" and "our" mean Groovy Milk LLC, and "you" means the person or the organisation using CueMonkey.

These terms cover the CueMonkey app for Mac, the CueMonkey Remote app for iPad when it is published, the websites at cuemonkey.app and cuemonkey.com, your account, and the service behind them that signs you in, issues licences and takes payments. Together we call all of that "CueMonkey". The privacy policy, which says what we hold about you and why, is part of these terms.

By downloading, installing or using CueMonkey, by making an account, or by ticking the box in the payment window, you accept these terms. If you do not accept them, do not install or use CueMonkey.

If you accept these terms on behalf of a company, a theatre, a church, a school or any other organisation, you are telling us you have the authority to do that, and "you" then means that organisation.

CueMonkey is made for theatres, churches, schools, companies and the people who run their shows. It is not directed at children. You must be at least 13 years old to make an account, and old enough to make a binding contract where you live, or have a parent, guardian or your school or organisation agree to these terms for you, to buy anything. A student using CueMonkey under a licence we gave their school uses it on the school's account and under the school's supervision.

You may not use CueMonkey if you are barred from receiving software or services under the laws of the United States or of the country you are in, including if you are in a country or region under a comprehensive United States embargo, or on a United States government list of prohibited or restricted parties.

You sign in with Google. Signing in with Apple is coming, and these terms apply to it in the same way once it is there. We never see or hold a password. You are responsible for keeping access to the account you sign in with, for everything done through your CueMonkey account, and for telling us at once if you think somebody else is using it.

An account is for one person, or for one organisation and the people it lets run its shows. The details you give us, when you sign in and when you pay, must be true.

Your account page shows your plan, the Macs your account is signed in on, and your invoices. You can remove a Mac from it, go back to Solo, or close the account there. Clause 7 says what going back to Solo and closing an account do to something you have paid for, and clause 14 says what happens to the software on your Macs afterwards.

We give you a personal, non exclusive, non transferable, revocable licence to install and use CueMonkey on Macs you own or control, for your own shows or your organisation's, on as many Macs at once as your plan allows: Solo is one Mac at a time, and Pro is two, the Mac running the show and a standby that follows it. Which Macs those are is yours to change from your account or the sign-in window, and the change takes effect at once. This licence lasts as long as you keep to these terms.

The Mac app checks its licence with our service when it signs in and from time to time after, while it has a connection. The licence it holds is signed by us and checked on your own Mac, so a show runs with no internet at all. A licence never stops a show: a licence that is missing, refused, expired or ended does not stop a cue that is playing, or stop a show from opening and running. What it can stop is a show being grown past what your plan allows.

The software is licensed, not sold, including when you own Pro: owning Pro means owning a permanent licence to it, as clause 6 says. We keep every right we do not expressly give you here, including all copyright, trade marks and other intellectual property in CueMonkey and in the CueMonkey name and marks.

Solo. Solo is free, with an account, signed in on one Mac at a time. It is not a trial and it has no date at which it stops. We will not start charging for Solo. Solo has every kind of cue and as many cues as a show needs, and it grows a show to one layer, one act, one screen for the audience and one saved venue.

When Solo's limits begin. Solo's limits begin on the day Pro goes on sale, which is 14 October 2026. Until that day they do not apply.

Pro. Pro covers two Macs at once on one account, and adds what the Solo and Pro page on this site lists. When the CueMonkey Remote app for iPad is published, it comes with Pro, as clause 11 says. Something we say is coming is not part of what you buy until it is published.

Your shows are never held to a plan. Nothing you have made is tied to a plan. A show built on Pro opens, plays and can be edited on Solo, every layer and every act of it, and if a rental or a grant ends, your shows and your files are untouched. The limits of Solo only stop a show being grown past them.

Support. Anybody can write to us, and a person answers. Pro is answered ahead of the queue. We answer as soon as we reasonably can, but we do not promise a time, and support is not on call during your performance.

Who sells it. Pro is sold by Groovy Milk LLC, 11101 Resort Road #194, Ellicott City, MD 21042, United States. Payments are taken by Stripe, by card or by a wallet such as Apple Pay, in the payment window on this site. We never see your card number.

Three ways to have it. Pro can be rented for a day, rented for a week, or owned. What each costs is shown on this site and in the payment window, with any tax, and the payment window shows the total, the exact days and the refund rule beside the box you tick before you pay. That total is what you are charged. Prices are in US dollars unless the payment window says otherwise.

Nothing we sell renews. Each purchase is one payment, taken once, when you pay. It is not a subscription, nothing is charged again on its own, and we do not keep your card to charge it later. A rental ends on its own, and there is nothing to cancel.

Rentals are whole calendar days. A day is one calendar day, from midnight to midnight, in your browser's time zone, which the payment window names beside the days before you pay. A week is seven calendar days in a row in that time zone, ending at midnight at the end of the seventh. You choose the first day when you buy, from the day you buy it to 60 days after. A rental bought for today ends at midnight tonight in that time zone, however late in the day it was bought, and is not made longer to make up for the hours already gone. A rental bought ahead starts at the beginning of its first day on its own, also on a Mac with no internet that day, provided that Mac has been online at least once after the purchase.

Renting counts towards owning. What you paid for rented days that have ended, before tax and less anything refunded, is taken off the price of owning Pro, up to that price, and the payment window shows how much before you pay. That credit does not expire. It has no cash value, cannot be moved to another account, is not refunded, and buys only owning Pro, not another rental. While a payment is disputed, or after a dispute is lost, the days it paid for are not credit. Days of a rental that you gave up before they came, by going back to Solo, are not credit.

A show on us. An account that has never had Pro may be offered one free day of it, once per account, on a day it chooses, which runs like a rented day. It is free, has no cash value, cannot be moved to another account, and does not count towards owning Pro.

Owning it. Bought outright, Pro is yours for good on that account, with every 1.x version of CueMonkey: every version whose number begins with 1, such as 1.1 or 1.12, for as long as we publish them. A later major version, 2.0 or after, is not part of it, and we will say what it costs, if anything, for somebody who owns Pro when it comes. Owning Pro does not oblige us to keep making 1.x versions, and the version you have keeps working as it does whether or not there is another.

Codes. We sometimes give a code that takes something off a price. A code is worth what the payment window says it is, only for the purchase it is used on, before the date it says, and only once unless it says otherwise. It has no cash value and cannot be sold.

Tax. Sales tax, VAT or a similar tax, where it is owed, is worked out by Stripe from the address you give, and shown in the payment window before you pay. That can include Maryland's sales tax on digital products for a buyer in Maryland. If you give a tax ID, it is printed on the invoice, and whether it changes the tax is decided by the law of the place you bill to.

Invoices. The receipt and the invoice are emailed to the address you sign in with, and to the invoice address too if you give one. The name, address, company and tax ID you give in the payment window are printed on the invoice and kept with Stripe for the next one. Your account page lists every invoice.

Payments that do not go through. If a payment is declined or fails, nothing is bought and nothing is charged, and you can try again. If a payment is taken but our service cannot record it, write to us and we will either give you what you paid for or refund it.

Prices may change. We may change prices, what each plan includes, or stop selling a way of having Pro. A change never alters something you have already bought: a rental you have bought runs on the days it was bought for, and Pro you own stays yours. We will not start charging you for something you already have without telling you first and asking you to agree to it.

Rentals. A rental that has started is not refunded, and closing your account or going back to Solo does not refund one. A rental bought ahead that has not started yet can be refunded in full if you write to us before its first day.

Owning it. It is refunded in full if you ask within 14 days of buying it. Once the refund is made, the account goes back to Solo. To ask, write to us at the address at the foot of these terms, from the address you signed in with. After 14 days owning Pro is not refunded, except where the law says it must be.

Going back to Solo. From your account page you can go back to Solo yourself, at once. Pro we gave you ends, and only we can give it back. A rental that is running ends that moment, and the rest of it is given up and not refunded; the days of it already over still count towards owning Pro. A rental bought for later days is not touched, and still starts on its own day. Pro you own is not given back this way: the refund above is how a purchase is undone. The page says exactly what you would give up before you confirm.

Closing an account. Closing your account ends any Pro on it that day, whether rented, owned or given, and gives up any rental bought for later days, and nothing is refunded. Pro you own cannot be moved to another account. If you bought Pro within the last 14 days, or have a rental that has not started, and want your money back, ask for the refund before you close the account.

If you live in the European Union, the European Economic Area or the United Kingdom. You have a right to withdraw from a contract for digital content made at a distance, within 14 days. When you ask for a rental to start straight away, or on a day inside those 14 days, you agree in the payment window that we supply it from then, and you acknowledge that you lose the right to withdraw once it has started. A rental that starts later than that can be withdrawn from within the 14 days, by writing to us, and is refunded in full. Owning Pro asks no such agreement, because the 14 day refund above already gives the money back.

Disputing a payment. If something is wrong with a payment, please write to us first: we answer, and a refund we owe you is quicker than a dispute. If you dispute a payment with your bank or card company, we may pause what that payment bought while the dispute is open, and if the payment is reversed, what it bought ends. Your shows are not affected either way.

Nothing in these terms takes away a right the law of the place you live gives you as a consumer, including a right to a refund for something that is faulty.

We give Pro to schools, colleges, universities and charities that ask, and sometimes to others: for a day, a week, a month or for good. Pro we give costs nothing and has no cash value. It is for the organisation's own work, and may not be sold, rented out or passed on.

A grant for a period ends on its own on the date your account page shows, and is not renewed by itself. Any grant, including one for good, may be paused or ended by us at any time, for example if the organisation turns out not to be what it said, or no longer is. When a grant ends, the account goes back to Solo, and your shows are untouched.

You agree not to:

sell, rent, lease, sublicense or otherwise make CueMonkey available to anyone else as a product of their own; share one account across more organisations than the account is for; remove or alter any copyright, licence or attribution notice; work around the limits on how many Macs an account may hold a licence on, or on what a plan includes; forge, copy or tamper with a licence; probe, overload or attack our service, or try to reach anybody else's account; or use CueMonkey to break the law or anybody's rights.

You also agree not to reverse engineer, decompile or disassemble CueMonkey, except exactly as far as applicable law says you may despite this restriction, and except for the parts of CueMonkey that are covered by an open source licence which permits it. Clause 12 says which parts those are.

We claim no ownership of anything you make with CueMonkey, and we do not receive it.

Your running orders, your audio, your video, your images and your show files live on your own computer. They are never uploaded to us, and CueMonkey sends us nothing about what you play or when you play it unless you press Send a report, which sends us the log of the evening. The privacy policy sets out what we do hold. Keeping copies of your shows is up to you.

You are responsible for having the right to use the material you put into a show, including any music, video or images you did not create yourself, and for any performance licences your production needs. If you write to us, or send a report or a suggestion, we may use what you send to answer you and to make CueMonkey better, with no obligation to you.

The CueMonkey Remote app for iPad is not published yet. When it is, it will be free on Apple's App Store, with no account and nothing to buy in it. It works only with a Mac running CueMonkey on the same network, and what it can do is decided by that Mac: it comes with Pro, and a Mac on Solo does not take orders from it. A plan that ends during a show does not take the remote out of the operator's hand until the show is off.

Your use of the iPad app is governed by Apple's standard licence agreement for App Store apps, and by these terms where they do not conflict with it. Whichever applies, the following, which Apple asks of every app on the App Store, is part of these terms.

These terms are between you and us, not with Apple, and we, not Apple, are responsible for the iPad app and what is in it. Your licence to the iPad app is to use it on any Apple device you own or control, as Apple's rules for the App Store allow. We, not Apple, are responsible for maintaining and supporting it, and Apple has no obligation to do either. If the iPad app fails to meet a warranty that applies to it, you may tell Apple, and Apple will refund the price you paid Apple for it, if any; to the extent the law allows, Apple has no other warranty obligation about it. We, not Apple, are responsible for answering any claim about the iPad app, including that it does not meet a legal or regulatory requirement, that it breaks consumer protection law, or that it, or your having it, infringes somebody else's intellectual property. You confirm that you are not in a country under a United States embargo or named as a terrorist supporting country, and are not on a United States list of prohibited or restricted parties, and you must keep to the terms of any other service you use with the iPad app. Questions and complaints about it come to us, at the address at the foot of these terms. Apple and its subsidiaries are third party beneficiaries of these terms, and once you accept them Apple may enforce them against you as far as they concern the iPad app.

CueMonkey carries ffmpeg and ffprobe, built with x264, and runs them as separate programs. Those are free software under the GNU General Public License, version 2 or later, and that licence, not this one, governs your use of them. Their full licence text travels inside the app, and the download page, under Other software in this app, says where their source is, how the copies in CueMonkey were built, and how to ask us for a copy of that source.

Nothing in these terms limits any right the GNU General Public License gives you in respect of those programs.

The Mac app looks for a newer version when it opens, every few hours after, and when a Mac that was offline gets a connection, and never while a show is running. It never installs one by itself: installing is always something you press. We may stop supporting older versions, and a version old enough may stop being able to sign in or renew its licence, though it keeps running the shows it has.

The website, your account page and the service behind them are run with care, but we do not promise they will always be there. They may be down for maintenance, or because something we rely on is down. None of that stops a show that is running.

You can end this agreement at any time by closing your account and removing CueMonkey from your Macs.

We may pause, block or close an account, or end a licence, if it is being used to break these terms or the law, to work around the limit on Macs or on what a plan includes, or to harm us or anybody else, or if the law requires it. Where it is reasonable to do so, we will tell you why first and give you a chance to put it right. If we close an account that had paid for Pro for a reason that is not your doing, we refund what you paid for the part you did not get. We may also stop offering CueMonkey altogether; if we do, we will tell everybody who owns Pro, and the version they have keeps running the shows it has.

When an account ends, it stops being able to renew a licence. A Mac that already holds a licence carries on playing the shows it already has, which is deliberate: we are not willing to be the reason a stage goes dark. Clauses 7, 10 and 15 to 22 survive the end of this agreement.

CUEMONKEY IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON INFRINGEMENT. WE DO NOT WARRANT THAT CUEMONKEY WILL BE UNINTERRUPTED, ERROR FREE, OR FREE OF ANYTHING HARMFUL, OR THAT IT WILL MEET YOUR REQUIREMENTS.

CueMonkey is software for running live performances, and live performances can go wrong. We have built it so that a licence problem can never stop a show. But no software is perfect, and computers, screens, sound interfaces and venues fail. You are responsible for rehearsing with it, for testing your show on the equipment you will perform on before you perform, for keeping copies of your shows and media, and for having a way to carry on if any part of your setup stops working.

Some states and countries do not allow the exclusion of certain warranties, so some of this may not apply to you. Where a warranty cannot be excluded, it lasts only as long as the law requires.

TO THE FULLEST EXTENT THE LAW ALLOWS, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST BOOKINGS, LOST DATA, LOSS OF GOODWILL, OR THE COST OF ANY PERFORMANCE THAT WAS INTERRUPTED, DELAYED OR CANCELLED, WHETHER OR NOT WE WERE TOLD SUCH DAMAGES WERE POSSIBLE.

TO THE FULLEST EXTENT THE LAW ALLOWS, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATING TO CUEMONKEY OR THESE TERMS IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US FOR CUEMONKEY IN THE TWELVE MONTHS BEFORE THE CLAIM, OR ONE HUNDRED UNITED STATES DOLLARS.

These limits apply whatever the claim is based on, in contract, in tort including negligence, or otherwise, and even if a remedy fails of its essential purpose. Some states and countries do not allow these limits, so some of this may not apply to you. Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or any other liability that cannot be limited by law.

If you use CueMonkey for an organisation or a business, you agree to defend and indemnify us against any claim by somebody else, and the reasonable costs of it, that arises from the material you put into a show, or from your breaking these terms or the law. We will tell you promptly about any such claim and let you take part in answering it. This clause does not apply to a consumer where the law does not allow it.

These terms are governed by the laws of the State of Maryland, United States, without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. You and we agree that any dispute arising out of these terms or CueMonkey will be brought only in the state courts of Maryland sitting in Howard County, or in the United States District Court for the District of Maryland, and we each consent to those courts.

If you are a consumer living outside the United States, you also keep the protection of the mandatory law of the country you live in, and you may bring a claim in its courts.

CueMonkey is subject to the export control and sanctions laws of the United States. You agree not to export, re-export or give access to it in breach of them. If you are a part of the United States government, CueMonkey is commercial computer software, and you have only the rights these terms give everybody else.

CueMonkey, the CueMonkey mark and Groovy Milk are our trade marks. These terms give you no right to use them, except to say truthfully that your show runs on CueMonkey. Mac, macOS, iPad, Apple Pay and App Store are trade marks of Apple Inc., and Google is a trade mark of Google LLC; neither company endorses CueMonkey.

If you believe something on our websites infringes your copyright, write to us at the address below with what it is, where it is, and how to reach you, and we will look into it.

We may change these terms. When we do, we post the new terms here with a new "Last updated" date at the top of this page, and if the change is significant we email the people who have an account about it. A change never alters something you bought before it. Carrying on using CueMonkey after a change takes effect means you accept it. If you do not, stop using it and close your account, and if the change takes away something you paid for, write to us and we will refund what you paid for it.

If any part of these terms is found unenforceable, it is limited as far as it needs to be, and the rest stays in force. Our not enforcing something straight away is not a waiver of it. You may not pass these terms or your account to somebody else without our agreement; we may pass them on with the business, if it is sold or reorganised, and will tell you. Neither of us is responsible for a delay caused by something beyond reasonable control. These terms, together with the privacy policy and the words you tick in the payment window, are the whole agreement between us about CueMonkey. Apart from Apple, as clause 11 says, nobody else has rights under them.

Groovy Milk LLC, 11101 Resort Road #194, Ellicott City, MD 21042, United States. hello@groovymilk.io. Questions, refunds, complaints about the iPad app and notices under these terms all come here, and a person answers.