Question 1

What happens to my shows on Solo?

Accepted Answer

Nothing. Any show, made on any Mac by anybody, opens, plays and can be changed on Solo, every layer and every act of it. A four layer show opened on Solo is four layers, and stays four layers when you save it. What Solo stops is growing a show past its own size with the "+": a second layer, a second act, a second screen for the audience, a second saved venue. The console says so at the "+" and nowhere else.

Question 2

Does a licence ever stop a show?

Accepted Answer

No. A licence never stops a show. A rental that ends in the middle of a performance stops nothing: every cue in the running order still fires, to the end of the evening and after it. When a rental ends, what stops is adding the things it paid for: another layer, another act, another screen for the audience. Your shows and your files are untouched.

Question 3

When does a rental start and end?

Accepted Answer

A rental is whole calendar days, midnight to midnight in your own time zone. A day bought for today runs until midnight tonight. A week is seven calendar days in a row, ending at midnight on the seventh. You choose the day it starts, today or any day up to 60 days ahead, so a week can be bought on the Monday for the get in on Friday.

Question 4

What if the booth has no internet on the day?

Accepted Answer

A rental bought ahead switches itself on when its day comes, with no internet that day. The Mac needs to have been online once after you bought it, so it knows the rental is there: open CueMonkey on it with a connection any time before the day.

Question 5

How many Macs?

Accepted Answer

Solo is one Mac at a time, and you move it yourself, at once, from the sign-in window or from your account page. Pro is two Macs on one licence: the one running the show, and a standby that follows every GO and takes over with one press.

Question 6

What does owning it cover?

Accepted Answer

Pro for good, with every 1.x update. Nothing renews and nothing is kept on file. Every day you have rented that has ended comes off the price of owning it, so a season of renting is already on its way to owning.

Question 7

Can I have my money back?

Accepted Answer

A rental that has started is not refunded: by then the days are being used. A rental bought for a later day is refunded in full if you write to us before that day comes. Owning it can be refunded within 14 days of buying. Write to us, and once the money is back the account goes back to Solo.

Question 8

We are a school, a college or a charity.

Accepted Answer

We give Pro to schools, colleges and charities. Tell us who you are and what it is for, with the form below, and a person reads it. There is no code to find and nothing to prove up front.

Question 9

I used CueMonkey before 1.0. What changes for me?

Accepted Answer

Solo builds one of each: one layer, one act, one screen and one venue. Every show you made before still opens, plays and can be changed whole; only adding a second layer, act, screen or venue asks for Pro.

Question 10

Is it a subscription?

Accepted Answer

No. A day and a week end on their own and nothing renews. Owning it is one payment. Your card is not kept on file. Sales tax or VAT, where it is owed, is worked out from the country you bill to and shown before you pay.

不同之处	Solo免费	Pro按天、按周，或永久买下
层	一个	最多四个
幕	一幕	演出要多少就有多少
观众屏幕	一块	这台 Mac 能带多少就有多少
已存场地	一个	你去多少就存多少
存储锁定副本把演出交给别人照原样运行：交给替班、巡演场地或学校。	没有	有
备用 Mac跟随每一次 GO，一键接管。	没有	有
iPad 上的 CueMonkey Remote在场内任何地方，用与 Mac 配对的 iPad 按 GO、“清空”和“黑场”。	没有	即将登陆 App Store
Mac	一次一台 Mac，你自己随时移动	一个许可证两台 Mac
可以写信找的人	给我们写信	专人负责，优先回复

Solo 运行演出。Pro 让演出长大。

各自有什么。

拥有 Pro 的三种方式。

一场演出

一轮演出

永久

常见问题。